IT Technician, Co-Op
Would you like to play a meaningful role with North America’s leading classical repertory theatre? At the Stratford Festival, we attract the world’s finest talent, offering a unique experience for staff, artists and actors alike.
If you would like to be a part of this exciting organization, we are looking for someone to fill the role of: IT Technician, Co-Op
This Co-Op Student position will report to the Manager of Information Technology. You will be responsible for resolving technical assistance requests for standard commercial and proprietary applications in a Windows 7/10 and Mac - networked environment.
• Provide support - both hardware and software - for incoming technical assistance requests.
• Record and maintain issues on Help Desk tracking software.
• Analyze and solve technical problems by effectively communicating with customers and IT staff.
• Escalate problems to Senior Team members when required.
• Configure and install computers, printers, monitors etc.
• Lift and move computers, printers, monitors etc.
• Exceptional phone skills with strong verbal and written abilities.
• Ability to prioritize, organize and work independently.
• Strong level of skill using / supporting Windows 7/10 Enterprise and Mac O/S X.
• Experience with Active Directory - managing users, groups and computers.
• Experience with Microsoft Office 2010 / 2013 / 2016.
• Hands on experience using and troubleshooting PC hardware and peripherals.
• Experience installing Windows 7/10 Enterprise and Mac O/S X.
• Exposure to VMware virtualized server and desktop environments.
• Networking experience - Hubs, Switches, Routers - is an asset.
Recognizing that diversity – in our workplace, in our audiences and on our stages – fosters a rich and creative environment; we welcome applicants with disabilities and are committed to accommodating them throughout the recruitment and hiring process. We encourage all qualified applicants to submit a résumé and cover letter in a single PDF by December 10, 2018 to:
Subject: IT Technician, Co-Op